We believe in full transparency. Read through our Terms of Service, Privacy Policy, and Cookie Policy below.
Last updated: 1 February 2026
These Terms of Service ("Terms") govern your use of Horizon Movers' services, website, and any related platforms. By engaging our services or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.
Key point: By booking or enquiring about our services, you accept these Terms in full. If you disagree with any part, please do not use our services.
Horizon Movers provides residential and commercial moving, packing, unpacking, furniture assembly and disassembly, TV mounting, cargo consolidation, and long-distance relocation services across East Africa. The exact scope of services for each engagement is confirmed in writing via your quote or booking confirmation.
A deposit is required upon booking to secure your moving date. The deposit amount is specified in your quote. The remaining balance is due on or before moving day unless otherwise agreed in writing. We reserve the right to cancel a booking if payment is not received as scheduled.
Cancellations made more than 48 hours before the scheduled moving date will receive a full refund of the deposit. Cancellations made within 48 hours may forfeit up to 50% of the deposit. No-shows on moving day will forfeit the full deposit.
We carry standard moving insurance covering items in our care during transit. Our liability is limited to the declared or replacement value of damaged items, up to the maximum covered under our insurance policy. We are not liable for pre-existing damage, items not packed by our team, or damage caused by force majeure events.
For high-value or fragile items, we recommend declaring them in advance so appropriate coverage can be arranged.
We cannot transport hazardous materials, explosives, firearms, illegal substances, or any items prohibited by Kenyan or East African transport regulations. We reserve the right to refuse any item at our discretion.
In the event of a dispute, we will first attempt to resolve the matter through direct communication. If no resolution is reached within 14 days, the matter may be escalated to mediation or arbitration under Kenyan law. This agreement shall be governed by the laws of the Republic of Kenya.
Horizon Movers reserves the right to update these Terms at any time. Changes will be posted on our website. Continued use of our services after a change constitutes acceptance of the updated Terms.
Last updated: 1 February 2026
When you interact with Horizon Movers — through our website, quote form, or direct communication — we may collect the following personal information:
We use the information you provide to:
We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
Your data stays with us. We only share information with third parties when strictly necessary to deliver our services (e.g., insurance providers, payment processors).
We take the security of your information seriously. Our systems use industry-standard encryption and access controls. However, no method of transmission over the internet is 100% secure. We encourage you to avoid sharing sensitive financial information via unsecured channels.
We retain your personal data for as long as necessary to fulfil the purpose it was collected for, or as required by law. Once your data is no longer needed, it will be securely deleted or anonymised.
You have the right to:
To exercise any of these rights, contact us at info@horizonmovers.net.
Our website may contain links to third-party websites (e.g., Facebook, Twitter, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of the revised policy.
Last updated: 1 February 2026
Cookies are small text files stored on your device by websites you visit. They help websites function more efficiently, remember your preferences, and provide a personalised experience. Cookies do not contain personally identifiable information on their own.
These cookies are necessary for our website to function. They cannot be disabled without affecting core functionality.
These help us understand how visitors interact with our site so we can improve it.
These remember your settings and choices to personalise your experience.
These are used to deliver relevant advertisements and track campaign effectiveness. They may be set by us or by third-party advertising partners.
You are in control. You can accept or reject non-essential cookies at any time through your browser settings or via the cookie banner on our site.
Some cookies on our site are set by third-party services we use, such as:
These third parties have their own cookie policies, which we encourage you to review.
You can control cookies through:
Please note that blocking certain cookies may affect the functionality of our website.
We may update this Cookie Policy as our use of cookies changes. Any updates will be reflected on this page with a new date. Continued use of our site after an update constitutes acceptance.
If you have any concerns or need clarification on anything in our Terms or Policies, don't hesitate to reach out.